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Technical Support issues?

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@Alan9940 wrote:

What is up with Tech Support nowadays? I submit a ticket and I either never hear back or, if I do get a reply asking for more info or something else, I never hear the results. For fact, I have submitted several tickets over the past 6 months and got only one response requesting more info and to send along a sample file. I used to be such a fan boy of Topaz--own most of the plugins--but their customer support has dropped into the toilet for, at least, the past year or so. :frowning:

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