@csavargo13 wrote:
How do you start a topic here? All i could see was the reply button, so I used it.
InFocus crashes immediately upon starting it, all the time, both in Elements 9 and 11.
BWEffects, Impression, detail, Adjust. Remask all work.Submitted a ticket late March. No response.
Emailed help@topazlabs.com on March 30.
April 1 I get a canned email that suggests I check the provided URLs for "solutions to common issues".
Write back the same day that I already did that and found nothing of help.
Get email from Joe Fedric telling me to go back to version 1.0 and let him know the result.
I write back the same day saying that version 1.0 worked fine.It is April 11 today, the day is almost over, and i have not received anything in response to my email of six days ago. Do you expect me to stay with version 1.0?
I think the advertised Topaz help TAT of 24-48hrs is a promise unfulfilled.
It is about two weeks now that I first asked for help with this problem.
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