@dustflwr wrote:
Hello there, I've just downloaded the trials for Topaz Clean and Topaz DeNoise and I really want to use them, but every time I open one of them in Photoshop CC they make Photoshop crash, but the Topaz application/filter window stays open and I'm not exactly sure what to do. These are the messages/errors that show up when I look in Event Viewer after DeNoise crashed Photoshop.
Information:
Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: Photoshop.exe P2: 18.0.1.29 P3: 583e911d P4: gdi32full.dll P5: 10.0.15061.0 P6: e4f5d1ec P7: 0000000000048b8d P8: c0000409 P9: 0000000000000002 P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5B0F.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D60.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DBD.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DED.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e9957de95e683d537582d1494d6e3d42e29a12_f62b9bbd_02b59152 Analysis symbol: Rechecking for solution: 0 Report Id: 6ba83a87-9c67-47a6-b7c9-988101c5d6c5 Report Status: 97 Hashed bucket:Error:
Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d Faulting module name: gdi32full.dll, version: 10.0.15061.0, time stamp: 0xe4f5d1ec Exception code: 0xc0000409 Fault offset: 0x0000000000048b8d Faulting process id: 0xd48 Faulting application start time: 0x01d2a01d8582bfe5 Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe Faulting module path: C:\WINDOWS\System32\gdi32full.dll Report Id: 6ba83a87-9c67-47a6-b7c9-988101c5d6c5 Faulting package full name: Faulting package-relative application ID:
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