@rexboggs5 wrote:
Over a month ago, I was offered Sharpen AI for free as I already own Topaz InFocus. Alas, I was unable to download it, and now my trial period has expired. I have now tried to purchase it using the coupon but every time I click on [Place Order], I just get taken to back to the same page. I put in a request but now when I try to view it, I just get a blank page with this in the browser: https://topazlabs.com/my-account?action=zendesk-remote-logout&kind=error&message=User+is+invalid%3A+Email%3A++rexboggs5%40optusnet.com.au+has+already+been+taken
That Optus email address was my original one but I changed it about two years ago, and my current email address, which I use with Topaz, is . For some reason it seems to assume that I still used my Optus email address, which no longer exists.
This is getting frustrating, to say the least. Can someone give me some help with this?
Thanks and Cheers, Rex
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