@JustGeorge wrote:
While waiting for a reply from Topaz Help (sent 24 hrs ago), I thought I'd see if anyone here had any suggestions.
After starting the online installer (topazsharpen_online_installer.exe), I get the message "Preparing meta information download...". After about 2 to 4 minutes, it times out with the message "Cannot retrieve remote tree."
I'm logged in to my account, and my firewall is not blocking anything with "Topaz" or "sharpen" in the name.
I have licenses for all the original adjustments/plugins (pre-Studio), as well as for several Studio adjustments.
I've tried installing with and without Studio running.
FWIW, my graphics card is not on the "Unsupported Graphics Cards List".
Topaz Studio updated routinely to 1.14.2, and adjustments sync with no problems. Other non-Topaz programs/updates install with no problems.
Any suggestions would be appreciated while I wait.
--JustGeorge
Posts: 9
Participants: 3
