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Lightroom5 and topaz collection NOT setting up

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@photomagx wrote:

While trying to update DeNoise in Lightroom It deleted the entire topaz collection that I have had in LR for years. I trying to bring it back in and nothing is working!! I went in and downloaded the programs in my account and this Studio thing came up.

Somehow was able to bring in adjust 5 into LR and it is working. I am setting the external editing preferences the same way. Each time. I try to import each individual one and then I go to use and it runs the do you want to allow the program to make changes to the computer thing. I have tried a million different things. I put a ticket in and then days later they sent an email that the ticket was marked solved. ARRRGGGHHH!!!!

Does anyone know what I am doing because I sure don't!! I still have a lightroom 4 version on my computer and it runs fine there. Is there a way to copy something from the old LR4 to the LR5? I just don't know what to do. WHERE IS THE SUPPORT!!!

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