@bposner wrote:
Can't really answer your questions but I had an issue with getting to the Support portal due to my browser getting a bit "long in the tooth". I migrated to FireFox (still a Mozilla product) and that resolved that issue.
Even so, if actually filing a ticket, it would take DAYS before hearing back (they do take week-ends off you know). As such, I'd post in the http://discuss.topazlabs.com/c/topaz-products/product-technical-support area instead and would see a response in an hour or so. Maybe try that.
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